Privacy, Ordering, Payment & Shipping Policy.
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Privacy
The London Tanners Privacy Policy is Quite Simple.
We assure you of the up most discretion.
In NO way will we ever sell, trade or barter your personal information.
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Ordering
All orders will be processed within 48 hours and you will be advised by email that we have received your order and when it is expected to ship..
Payment in full including shipping must accompany your order.
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Payment
All payments must be made in US dollars.
We offer several payment options.
For your convenience,
The London Tanners website is configured to offer
highly secure easy online payment
by using your major credit card  through our (SSL) Shopping Cart. and is a Free service for our valued clients.
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If you would like to send your order by regular mail,
simply order from the shopping cart and click Mail Order, print and send with your payment by money order or certified check payable to:
Ian Head
The London Tanners
3801 E Heatherwood St
Inverness, Florida 34452
USA

Please send us an email to CustomerService@TheLondonTanners.com  and inform us that your order and certified check or money order has been posted via Snail Mail.
This will assure your items will be in stock, ready to ship as soon as your payment is received..


To order by phone using your credit card simply select from the shopping cart and click credit card by phone. We can call you or you call us at:
Phone 352-726-7144
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To send your order by Fax,
simply order from the shopping cart and click Mail Order, print. Add the credit card information and fax it to us at 951-257-7839

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You may also copy and paste your order form on the Shopping Cart and
E-Mail your order to Sales@TheLondonTanners.com with payment via

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International Orders

For International orders please e-mail us with your order and address at: CustomerService@TheLondonTanners.com  We ship world wide.

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Shipping
In most cases, items will be shipped within 48 hours of payment received. although when really busy it may take 5 to10 days to custom make and ship your order. We will not compromise quality for the sake of a few days.

Shipping is by United States Post Office Priority Mail (2-4 days) or by United States Postal Air Mail outside the United States (4-7 days).
USPS Express Mail is also available for the fastest delivery at $22.00. Please phone 352-726-7144 for Express Mail Service.

All items are automatically shipped with track & confirm posting.

United States shipping is $7.00 for the first item and $2.50 per additional item.
International shipping is $25.00 for the first item and $5.00 per additional item.

Insurance at $1.25 per $50.00 is recommended although not required. We will not be held responsible for undelivered or misdirected mail. All items are shipped with the utmost discretion in a plain priority mail package. The return address shall read from Ian Head.
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Refund/Exchange Policy

We offer a 30 day Money Back Guarantee (from date shipped) on all our products, This applies to items only not shipping costs. Upon receiving them back in the same new and unused condition as they were sent and received. There is a 20% re stocking charge on all returned orders.

Please call customer service at 352-726-7144 Before returning merchandise to:

I Head.

The London Tanners

3801 E Heatherwood St

Inverness.

Fl 34452

USA.

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Order Cancellation Policy

Please submit any cancellation via email to CancelOrder@TheLondonTanners.com or call our business phone at

352-726-7144.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total upon its return in the same unused condition as received. less shipping.

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Lifetime Warranty
Lifetime warranty is given to all our products used only in the manner intended and subject to normal wear and tear. This warranty is for repair or replacement of items only. Lifetime warranty does not cover items out of production if TheLondonTanners.com no longer stocks them. This warranty is valid only for the original buyer and not transferable.

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Out of Stock Policy

Although most items are shipped within 2 days of order receipt, there are instances were items may be out of stock and have to be made to order. (Also Custom Orders) you will be notified by e-mail of shipping date. Delivery usually within 14 days or in the case of custom items as agreed.

Should you need any advice, information or help please email us at
CustomerService@TheLondonTanners.com

or Phone 352-726-7144

Updated 1/01/2006

  
 


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